FAQ

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Please consult us to make the most suitable epoxy resin solution for you.

FAQ :

Thank you for coming to WINGWAI

The following is the basic operation process:
1. Working environment:
2. Proportional deployment:
3, Air humidity:
4. Sealed storage
5. Terms and conditions of payment
6, logistics transportation
7. Return and exchange conditions
8, more questions consulting

If you have more questions or questions, you can contact our online customer service or email : jack@wingwaiepoxy.com, or you can also feedback to us through the right side of the page. We are happy to serve you.

More Service

Working environment:

Please keep the container clean,A, B components strictly according to the weight ratio, accurate weighing, clockwise along the inner wall of the container fully stir evenly, stand for 3-5 minutes before use.

Proportional deployment:

Adjust the amount of glue according to the operating time and dosage to avoid waste. When the temperature is below 15 ° C, please preheat glue A to 30 ° C before adjusting glue, easy to operate (glue A will thicken when the temperature is low);

Air humidity:

When the relative humidity is greater than 85%, the surface of the cured material is easy to absorb the water in the air, forming a layer of white fog, so when the relative humidity is greater than 85%, it is not suitable for normal temperature curing, and it is recommended to use temperature curing.

Sealed storage

The lid of the barrel must be sealed after use to avoid product reporting due to moisture absorption.

What services can we provide?

Acceptable delivery methods :FOB,CFR,CIF,EXW,DDP, Express;

Accepted payment currency: US dollar, RMB, international currency;

Payment accepted: T/T, L/C, paypal, Western Union, Cash, Alibaba Trade Guarantee Order.

What's the shipping method?

Small batch products can be purchased directly, automatically generate freight, a large number of goods can contact us we usually use the following logistics methods,
It could be shipped by sea,by air or by express(EMS, UPS, DHL, TNT, FEDEX and ect).

Shipping and returns

1、If you are not satisfied with your product or need to return it, simply contact us at jack@wingwaiepoxy.com so we can process the return request and send you a return label.

2、International orders and returns：
International orders cannot be returned. In addition, since international orders use freight forwarders, shipping times may vary due to longer shipping times and shipments from inventory located in China. Shipping/delivery times for international orders cannot be guaranteed.

3、Is the package insured?
By default, all international shipments are insured. We provide insurance for loss of delivery, damage during transit and shortages, such as the loss of certain items. We need some proof (usually photographs) from the consignee to make a claim. We will settle all claims 45 days after shipment. We have to wait 30 days to make sure that the delivery is not misdelivered.

More problem handling:

WINGWAI Our goal is to provide customers with the best quality products, with good service, the fastest and most affordable delivery.

We can provide you with OEM/ODM, OEM, can make you want any accident box, bottle, label, etc., our epoxy resin quality is superior, can provide you with quality service, after-sales and so on.

Shipping time: Shipping time depends on the item purchased, how heavy the order is, and how far you are from our shipping facilities. Our usual shipping conditions:
1. The delivery time of customized products is usually 7-15 days.
2. The delivery time of spot products is about 3 days.
Note: All orders need the address to be authentic. We will notify you if the error affects the delivery time of your order.

Customer service business hours: usually online, if you do not reply in time, please leave a message directly or through our email nini@wingwaiepoxy.com, we will reply to you in time.

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